Contacting Support
How to contact VIOOH Support, and where to find answers in the Client Portal.
If you have any issues, contact our support team using the email addresses below. Specify your market and as much information as possible about your issue, including screenshots.
- Production environment —
support@viooh.com - UAT environment —
onboarding@viooh.com
Before you contact support
Answers to many common questions are already in the Client Portal:
- Troubleshooting common issues — causes and fixes for common issues in VIOOH Trading Manager.
- Tips and best practices — recommendations for getting the most from the platform.
Finding what you need in the user guide
The VIOOH Trading Manager user guide is split into short articles, one per task. Start with Getting started with VIOOH Trading Manager, then browse the articles by area in the VIOOH Trading Manager User Guide category:
| Subcategory | What it covers |
|---|---|
| Platform Basics | Logging in, finding your way around the platform, Administration and contacting support |
| Campaign Management | Creating, editing and duplicating campaigns and deal lines |
| Content Management | Uploading, moderating and managing creatives, including Creative Sets |
| Insights | The Deal Health and Proof of Play dashboards |
| Inventory Management | Asset data, Asset Health and the Asset List |
You can also search the Client Portal for a feature or task, for example 'frame limit' or 'auto-rejection'.
One-pagers and other product materials are in the Product Materials Library category.